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Legal notices




General Terms and Conditions of Use of the HOTEL LENA site and Management of Personal Data

The present General Terms and Conditions govern the use of the “www.lenahotel.com” website (hereinafter the “Site”).

In accordance with the law, we invite you to read these terms of use (hereinafter the “Terms”). These Terms relate to your legal rights and responsibilities applicable from the moment you use this Site.

The Site is made available to you for your personal use, subject to compliance with the Terms defined below.

By accessing, visiting and/or using this Site, you acknowledge that you have read, understood and agree to be bound by these Terms, and you agree to comply with all applicable laws and regulations. If you do not agree to these Terms, please do not use this Site.

You may only use the Site for lawful purposes; no use or misuse is permitted.

The contents of this manual may change; we therefore invite you to consult it very regularly by checking the date of its last update.


Legal information

This Site is published by HOTEL LENA, a SAS with a capital of 155,740 euros whose registered office is at 98, boulevard de Magenta, 75010 Paris – France, registered in the Trade and Companies Register under number 542 028 287 (SIREN).

The Site was made by Adveris.

The publishing director of the Site is Mrs. Géraldine JOULIE.

This Site is hosted by Monarobase, whose registered office is at: Lieu-dit La Vincendière - 28330 Les Etilleux - France.


Intellectual Property

The Site is governed in their entirety by French legislation relating to copyright, trademark law and intellectual property in general.

The trademarks and logos (semi-figurative trademarks) of HOTEL LENA appearing on the Site are registered trademarks. Any reproduction or representation, in whole or in part, alone or in combination with other elements, without the express prior written permission of HOTEL LENA, its subsidiaries and affiliates, or the companies controlling it, is strictly prohibited.

The general structure, software, text, images, videos, sounds, know-how, animations, and more generally all the information and content appearing on the Site, are, unless otherwise stated, the property of HOTEL LENA, its subsidiaries or affiliated entities or are subject to a right of use or exploitation. These elements are subject to copyright protection legislation.

Any representation, modification, reproduction, distortion, total or partial, of all or part of the Site or its content, by any process whatsoever, and on any medium whatsoever would constitute an infringement punishable by articles L 335-2 and following of the French Intellectual Property Code.

These Terms do not grant you any license to use the trademarks, logos or photographs of HOTEL LENA, its subsidiaries or affiliates, or the companies controlling it.

The databases appearing, where applicable, on the Site are protected by the provisions relating to the legal protection of databases. As such, HOTEL LENA expressly prohibits any reuse, reproduction or extraction of elements from these databases.

Unauthorized reuse, reproduction or extraction is the user’s responsibility.

HOTEL LENA reserves the right, without delay and without prior notice, to delete any content, message, text, image or graphic that contravenes applicable laws and regulations.

In the event that you wish to use any of the contents of the Site (text, image, etc.), you must obtain the express prior written authorization of HOTEL LENA, its subsidiaries or affiliated entities, by writing to the address indicated in the “legal information” section.


Respect for privacy

As a user of the Site, you are required to comply with applicable laws, and in particular the provisions of the law relating to data processing, files and freedoms and the general regulation on data protection, the violation of which is liable to criminal penalties.

In particular, you must refrain from any collection or misuse, in particular of personal information to which you have access, and, in general, from any act likely to infringe the privacy, honour, sensitivity, image or reputation of any person or entity, and in particular of HOTEL LENA, its subsidiaries, affiliated entities and managers, by avoiding any mention, message or text that is defamatory, provocative, malicious, denigrating or threatening on any medium whatsoever.


Limitation of Liability and Disclaimer of Warranty

As a user of the Site, you acknowledge that you have the skills and means necessary to access and use the Site.

HOTEL LENA and its contributors make every effort to ensure that the information displayed on the Site is accurate and up to date, reserving the right to modify the content at any time and without notice. However, they cannot guarantee that this information is complete, nor that it will not be modified by a third party (hacking, viruses). HOTEL LENA and its contributors also disclaim all liability (direct or indirect) for any delay, error or omission in the content and use of these pages, as well as for any interruption or unavailability of the Service.

You acknowledge having been informed that the Site is accessible 24 hours a day, 7 days a week, except in cases of force majeure, computer difficulties, difficulties related to the structure of telecommunications networks or other technical difficulties. For maintenance reasons, HOTEL LENA may interrupt the Site. It will endeavour to inform users in advance. HOTEL LENA is not responsible for delays, difficulty of use, or incompatibility between the Site and files, your browser or any other program accessing the Site.

In no event shall HOTEL LENA be liable for any direct or indirect damages resulting from or resulting from the distribution by a third party of a virus through its Site and likely to infect your computer system following your connection to the Site, its use or browsing on the Site. Similarly, HOTEL LENA shall not be liable for any material or incidental damages (including, but not limited to, technical failure, disclosure of confidential documents, loss of data), or any other indirect damages whatsoever arising out of or in connection with the use of the Site.

HOTEL LENA makes every effort to ensure, to the best of its ability, the accuracy and updating of the information published on the Site, the content of which it reserves the right to correct at any time and without notice. However, HOTEL LENA and its contributors make no warranties or assume any liability, under any circumstances, as to the adequacy, sequence, accuracy, absence of errors, veracity, non-infringement, timeliness, fairness and merchantability, quality, validity, and availability of the information contained on the Site. Each Internet user fully assumes the risks related to the credit he grants to this information. Erroneous information or omissions could be noticed due in particular to typographical or layout errors. If you notice any errors, you are invited to let us know so that we can make the appropriate corrections.

The elements of the Site are provided “as is” without warranty of any kind, either express or implied. HOTEL LENA categorically rejects any interpretation that seeks to equate the content of the Site with offers to purchase or inducements to acquire shares or other securities, listed or unlisted, of HOTEL LENA or any of its direct or indirect subsidiaries or affiliates.

HOTEL LENA reserves the right, in its sole discretion, to modify any element of the Site. As part of its policy to update and optimize the Site, HOTEL LENA may decide to modify these Terms.

Any dated information that is published on the Site is valid only for the date specified.

It is also recalled that the secrecy of correspondence is not guaranteed on the network and that it is up to each Internet user to take all appropriate measures to protect his own data and/or software from contamination by any viruses circulating on the Internet.


Hypertext links

HOTEL LENA cannot be held responsible for hypertext links to other websites, particularly with regard to the content of these sites and mobile applications and, in particular, the commercial offers that may be offered to you.

HOTEL LENA, its subsidiaries and affiliates formally disclaim all responsibility for the content of the sites and/or mobile applications to which they offer links. These links are offered to users of the Site, or the websites and mobile applications of its subsidiaries and affiliates as a service. The decision to activate the links belongs exclusively to the users of the Site.


Personal data management

 In order to meet the needs of its visitors and users, HOTEL LENA may collect personal information about them, processed by computer, during their navigation on the Site.

Types of Personal Data Collected by HOTEL LENA:

  • Last name, First name
  • Mailing address
  • Telephone number


Processing purposes and cookies

 The personal data that we may collect on the Site are used to process requests from users of the Site (requests for information, replies to questions) and inform them about the products and services offered by HOTEL LENA or adapt our services to the expectations of our customers and users, in particular to improve our quality of service. As such, users are informed that information (cookies) may be temporarily stored on the hard disk of their computer or mobile device in order to facilitate navigation on the Site or for statistical purposes. A cookie is a block of data which is not used for identification purposes but which is used to record information relating to navigation on the Site. It allows analyses of frequentation, audience measurements… in order to improve the quality of the Site. Each browser can be configured to accept or decline cookies (www.allaboutcookies.org.). However, if cookies are refused, some services may no longer be accessible.

The cookies used by HOTEL LENA on the Site are the following:

  • Cookie Google Analytics (all pages)

Prior to archiving for compliance with HOTEL LENA’s legal and regulatory obligations, in particular for the duration of the limitation period of actions that may arise from the use of HOTEL LENA products or services, most of the personal data collected are kept for up to 3 years after the end of the commercial relationship.


User’s rights

In accordance with the European regulations in force, users have the following rights:

  • Right of access (article 15 GDPR) and rectification (article 16 GDPR), updating, data completeness;
  • Right to erase data (Article 17 GDPR) when they are inaccurate, incomplete, ambiguous, out of date, or whose collection, use, communication or storage is prohibited (learn more);
  • Right to withdraw consent at any time (section 13(2)(c) GDPR);
  • Right to limit the processing of data (Article 18 GDPR) (learn more) ;
  • Right to object to the processing of data for legitimate reasons (Article 21 GDPR) (learn more) ;
  • Right to the portability of the data that users will have provided, when these data will have been subject to automated processing based on their consent or on a contract (Article 20 GDPR);
  • Right to define the fate of users’ and customers’ data after their death and to choose to whom HOTEL LENA will communicate (or not) this data to a previously designated third party. As such, as soon as HOTEL LENA becomes aware of the death of a user and failing instructions from it, HOTEL LENA undertakes to destroy its data, unless their retention is necessary for evidential purposes or to meet a legal obligation (such as the retention of elements relating to the commercial relationship between HOTEL LENA and a customer).

To exercise their rights of opposition, access, modification and deletion to the data concerning them, to define instructions concerning the fate of their data after their death, and in particular to designate a person who will be responsible for executing these instructions to HOTEL LENA, HOTEL LENA users and customers may send a message to the following address:

Hôtel Léna

98, boulevard de Magenta

75010 – Paris


Users and customers must indicate in their request which personal data they would like HOTEL LENA to correct, update or delete. All applications must be accompanied by a copy of the applicant’s identity document (valid identity card or passport). Requests for deletion are, however, subject to the obligations imposed by law on HOTEL LENA, particularly with respect to the retention or archiving of documents.

Users and customers can file a complaint with the French competent supervisory authorities, and in particular with the CNIL (https://www.cnil.fr/fr/plaintes/).


Applicable Law

If for any reason a court of competent jurisdiction finds any provision of these Terms to be invalid, the invalidity of that provision shall not affect in any way the validity of the remainder of the Terms, which shall remain in full force and effect.

The Site is governed by French law. These Terms shall be interpreted in accordance with French law. Foreign visitors accessing the Site must ensure compliance with locally applicable laws